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Shipping

We offer free shipping on every transaction!

Usually, it takes us 1-3 business days to process your order. For pre-order products, the dispatch date is up to the official release date by the supplier. 

You would be given a tracking number by email notification when we ship your product. You can use it to see your parcel's whereabouts. 

Besides offering totally free shipping, we are also trying to pick the best international carriers with fast delivery speed and safe guarantee. 

We ship from China, below is a chart that lists the carriers & shipping duration according to which country you come from.

Carriers & Shipping duration 

 Country Weight Carrier

Duration(Business days)

The United States Light parcel (Accessories) China Post 7-14
Heavy Parcel (Boxed figures)
DHL e-Packet
5-7
The United Kingdom All UBI 7-10
Canada All UBI Canadian Post 7-10
Mexico All UBI SCM Mexico 7-10
Russia All China Post 7-14
All Asian Countries
Light parcel (Accessories)
China Post
7-10
Heavy Parcel (Boxed figures)
EMS 5-7
France All UBI 7-10
Australia  All UBI Australian Post 7-10
Italy All UBI 7-10
Spain All UBI 7-10
Portugal All UBI 7-10
Netherland All UBI 7-10
Polland All UBI 7-10
Germany All UBI 7-10
Greece All UBI 7-10
Ireland All UBI 7-10
Sweden All UBI 7-10
Danmark All UBI 7-10
Finland All UBI 7-10
Belgium All UBI 7-10
Bulgaria All UBI 7-10
Croatia All UBI 7-10
Cyprus All UBI 7-10
Austria All UBI 7-10
Czech All UBI 7-10
Estonia All UBI 7-10
Hungary All UBI 7-10
Latvia All UBI 7-10
Lithuania All  UBI 7-10
Luxembourg All UBI 7-10
Malta All UBI 7-10
Romania All UBI 7-10
Slovakia All UBI 7-10
Slovenia All UBI 7-10
*Others All China Post 15-20

 

FQA

1. Where can I track my parcel? 

For most packages, you can go to www.17track.net to see the recent updates. For some special shipping options, you would have to go to other sites, please contact us if you need any help.  (email to: support@giantoy.com) 

2. Why is there no tracking updates per the tracking number I'm given? Is my parcel lost? 

Don't panic when you run into this situation, our service team is always ready to help out. If there are no tracking updates at all, it might be a delay in domestic transit. If the tracking has stopped updating for a long time, mostly it happens because of a delay in transit or the customs. 

During busy seasons, like Black Friday, the actual shipping duration is usually longer.  Because the customs and local post system have much more parcels to process compared to normal. Other force majeure like natural disasters, strike, would also affect the final shipping efficiency.

3.When will you ship?

Your parcel would be handled within 1-3 business days. But please also understand that because of the limited supply of action figure products, sometimes we would need longer to get hold of goods from our suppliers.  We would try out best to arrange shipping for you as soon as possible. 

4. What if the parcel gets lost during transit?

After we consult the carrier and confirm the lost of the parcel, we would refund you for the full price, or arrange a resend for you, according to your preference.